Shipping
Policy

Order Value	Shipping	Benefit
Shipping	✅ FREE	Free US Shipping
Express Shipping	Available at Checkout	⚡ Faster Delivery

Shipping to Remote Locations

• Some remote or hard-to-reach areas may require additional delivery time.
• Any available shipping options and charges will be displayed at checkout.
• We currently ship to addresses within the United States.

Once you place your order with WarmOutfits, you will receive an order confirmation by email. Your order will then move through our processing and shipping process.

Order Process Step by Step

• Place your order through the WarmOutfits website.
• Receive your order confirmation by email.
• Our team prepares and packs your items.
• Your order is handed over to the shipping carrier.
• You receive a shipping confirmation with tracking information.
• Your package is delivered to the shipping address provided at checkout.

Important Processing Information

• Orders are generally processed within 1–2 business days.
• Orders placed on weekends or holidays may begin processing on the next business day.
• During major sales, holidays, or high-demand periods, processing may take slightly longer.

Once your order has shipped, we will send a shipping confirmation email containing your tracking information.

• Order confirmation — sent after your purchase
• Processing notification — when your order is being prepared
• Shipping confirmation — includes your tracking number
• Out-for-delivery update — when available from the carrier
• Delivery confirmation — once your package has been delivered

How Can I Track My Order?

• Use the tracking link provided in your shipping confirmation email.
• Enter your tracking number directly on the carrier's website.
• If you need help locating your tracking information, contact our customer support team.

We want you to feel confident shopping with WarmOutfits. Eligible items may be returned or exchanged within 30 days of delivery.

Return & Exchange Eligibility

• Item must be unworn and in its original condition.
• Original tags should remain attached where applicable.
• Item must be free from stains, odors, washing, or signs of wear.
• Item should be returned in its original packaging when possible.
• Return request must be submitted within 30 days of delivery.

Items That May Not Be Eligible

• Items that have been worn, washed, altered, or damaged after delivery.
• Items with missing tags or significant signs of use.
• Items returned after the applicable return period.
• Final sale or clearance items, when clearly marked as non-returnable.

Return Process — Step by Step

• Contact our customer support team with your order number.
• Tell us whether you would like a return or exchange.
• Provide photos when requested to help us review the item.
• Follow the return instructions provided by our support team.
• Once the returned item is received and inspected, we will process the approved refund or exchange.

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

• Take clear photos of the item and packaging.
• Keep the original packaging and shipping materials.
• Contact WarmOutfits customer support with your order number.
• Send photos or other requested information.
• Our team will review the issue and provide the next steps.

We understand that plans can change. If you need to cancel or modify your order, please contact us as soon as possible.

Order Status	Cancellation	Recommended Action
Before Processing	✅ Possible	Contact us immediately
Being Processed	⚠️ Maybe	Contact support ASAP
Already Shipped	❌ Usually Not Possible	Return policy may apply
Delivered	❌ Cannot Cancel	Return policy may apply

Address Changes

• Address changes may be possible before your order ships.
• Once an order has been shipped, we may not be able to change the delivery address.
• Please double-check your address, apartment/unit number, city, state, and ZIP code before completing checkout.

Do you offer free shipping?

Yes. Free standard shipping is available on qualifying orders as shown at checkout. Shipping options and eligibility may vary by order.

How long does shipping take?

Orders are generally processed within 1–2 business days and delivered within approximately 3–7 business days after shipment.

Will I receive a tracking number?

Yes. Once your order ships, you will receive a shipping confirmation email containing your tracking information.

Why hasn't my tracking information updated?

Tracking information can sometimes take 24–48 hours to update after a package is handed to the carrier. If your tracking information remains unchanged for an extended period, please contact our support team.

What happens if I am not home when delivery is attempted?

The carrier may leave the package in a safe location, make another delivery attempt, or provide instructions for arranging pickup depending on the carrier and location.

Do you ship outside the United States?

At this time, WarmOutfits primarily ships to addresses within the United States. International shipping availability may be introduced in the future.

What if my order is delayed?

If your package is taking longer than the estimated delivery window, please check your tracking information first. If you still need assistance, contact our customer support team and we will be happy to help.

Can I change my shipping address after placing an order?

If your order has not shipped yet, we may be able to update your shipping address. Please contact us as soon as possible. Once the order has shipped, changes may no longer be possible.