Return &
Exchange
Policy

Requesting a return is simple. Please follow these steps:

If you would prefer an exchange instead of a refund, please contact our customer support team within the 7-day return window.

Exchange Options

• Same Product — Different Size: Exchange an eligible item for another available size.
• Same Product — Different Color: If available, you may request another color of the same product.
• Replacement for Defective Item: A defective or incorrect item may qualify for a replacement.
• Alternative Product: If the original item is unavailable, our support team can help determine whether another suitable option is available.

Exchange Process

• Contact WarmOutfits within 7 calendar days of delivery.
• Provide your order number and reason for the exchange.
• Tell us the preferred size, color, or replacement item.
• Follow the return instructions provided by our support team.
• Once the returned item is received and approved, the replacement will be processed.

Scenario	Exchange Option	Additional Cost
Defective or damaged item	Replacement available	No additional charge*
Wrong item received	Correct item replacement	No additional charge*
Wrong size or color	Exchange if available	Policy dependent
Change of mind	Return or exchange if eligible	Return conditions apply

Once your returned item is received and inspected, eligible refunds will generally be processed within 3–5 business days.

Refund Methods

Payment Method	Refund Method	Estimated Time
💳 Credit / Debit Card	Refunded to the original payment method	3–7 business days
🅿️ PayPal	Refunded to the original PayPal account	3–5 business days
💵 Other Payment Methods	Refunded according to the original payment method	3–7 business days
🏪 Store Credit	Credit applied to your WarmOutfits account	Up to 24 hours

If you receive a damaged, defective, or incorrect item, please contact WarmOutfits as soon as possible so we can review and resolve the issue.

When Your Order Arrives

• Check the outer packaging for visible signs of damage.
• If the package appears severely damaged, take photos before opening it.
• Carefully inspect your leather jacket, hoodie, or other item after opening.
• Keep the original packaging, tags, and accessories until you are sure you want to keep the item.

If You Discover a Problem

• Take clear photos or a short video showing the issue.
• Contact WarmOutfits customer support with your Order Number.
• Clearly explain whether the item is damaged, defective, or incorrect.
• Attach photos of the product and packaging where applicable.
• Wait for our support team to provide return or replacement instructions.

Certain items may not be eligible for return. Please review the product listing and the conditions below before placing your order.

• Worn or Used Items: Leather jackets, hoodies, or other apparel that have been worn, washed, altered, or show signs of use.
• Items Without Original Tags: Products with tags removed, damaged, or missing where tags were originally attached.
• Items Damaged Through Misuse: Products damaged through improper care, washing, alterations, accidents, or normal wear and tear.
• Customized or Personalized Items: Items specifically customized or personalized for the customer, unless they arrive defective or incorrect.
• Final Sale Items: Products clearly marked as "Final Sale" on the product page may not be eligible for return.
• Items Outside the Return Window: Return requests submitted after the applicable 7-day return period may not be accepted.
• Incomplete Returns: Items returned without required accessories, original packaging, or other included components may not qualify for a full refund.

To ensure your return or exchange is accepted, please make sure the following conditions are met:

Product Conditions

• The item must be returned in its original packaging, whenever applicable
• All original accessories, tags, labels, and included items must be returned
• Leather jackets and hoodies must have all original tags attached
• The product must be unused, unworn, unwashed, and unaltered, except in cases of defects
• The item must be in its original condition and suitable for resale
• Your order number or order confirmation must be available

Time Conditions

• Return requests must be submitted within 7 calendar days of delivery
• Damaged or incorrect items should be reported as soon as possible after delivery
• Once your return is approved, pickup or return instructions will be provided

Process Conditions

• Please contact WarmOutfits before sending any item back
• Returns sent without prior approval may not be accepted
• Refunds are issued after the returned item has been received and inspected
• Items that show signs of wear, washing, alteration, or customer-caused damage may not qualify for a refund or exchange
• Fraudulent or abusive return claims may be rejected

How long do I have to request a return?

You can request a return within 7 calendar days of delivery. Please contact WarmOutfits as soon as possible if you need to return or exchange an item.

Can I return a leather jacket or hoodie if I ordered the wrong size?

Yes, size-related returns or exchanges may be accepted within the 7-day return window, provided the item is unused, unworn, unwashed, and in its original condition with tags attached.

Can I exchange my item instead of getting a refund?

Yes. If your item qualifies for a return, you may request an exchange for another available size or eligible product. Exchanges are subject to product availability.

What if I received the wrong or damaged item?

Please contact us as soon as possible after delivery and provide your order number along with clear photos of the item and packaging. We will review the issue and provide the appropriate replacement, exchange, or refund solution.

When will I receive my refund?

Once your returned item is received and inspected, your refund will be processed according to our refund procedure. The time for the funds to appear in your account may vary depending on your payment provider or bank.

Can I return an item that I have worn?

Generally, returned items must be unused, unworn, unwashed, and in their original condition. Items showing signs of wear, washing, alteration, or customer-caused damage may not qualify for a return.

What if I change my mind after placing my order?

If you change your mind, please contact us as soon as possible. If your order has not yet been shipped, we may be able to cancel it. Once an order has shipped, the standard return policy will apply.

Do I need the original tags?

Yes. For clothing returns, including leather jackets and hoodies, original tags and labels should remain attached and the item should be returned in its original condition.